How to Complete Your USAA Identity Verification

Why Identity Verification is Crucial for Your Security

USAA requires identity verification to safeguard your account from fraud and unauthorized access. If you’ve changed contact information or are having trouble accessing your account, completing the verification process ensures your identity is confirmed and your account is secure.

When You Will Need to Verify Your Identity

• Changing your phone number or email address
• Regaining access to a locked account
• Verifying your identity at usaa.com/verify

Steps to Verify Your Identity

• Visit the Verification Page: Go to usaa.com/verify on your device.
• Provide Your Identification: Upload a valid government-issued ID, such as a driver’s license or passport.
• Verify Personal Details: Confirm your personal information, such as your date of birth and Social Security number.
• Submit and Wait: After submission, wait for confirmation that your request is being processed.

What to Expect During Verification

Once you’ve submitted your information, USAA will review your documents. This process typically takes 1-3 business days. You will be notified once your verification is complete, and you can regain full access to your account.

Common Verification Issues & Troubleshooting

• Ensure your documents are clear and up-to-date.
• If you’re facing delays, check your verification status via your account or contact USAA support.
• If documents are unclear, retake them in a well-lit area.

Additional Security Tips

• Add a backup email and phone number for account recovery.
• Enable two-step verification to further protect your account.

Contact USAA Support

• Phone: 1-800-531-8722
• Website: USAA Verification Page
• Live Chat: Available on the USAA website when logged in.

Keep your contact information updated to ensure you can easily receive verification codes and maintain account security.